Refund and Return Policy
At elechongjiange.shop, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, we offer the following return and refund policy:
- Returns
- We accept returns for defective, damaged, or incorrect items within 30 days of receipt.
- To initiate a return, please contact us at [email protected] with your order number and reason for return.
- Items must be returned in their original packaging and in unused condition. Returns that do not meet these criteria may not be eligible for a refund.
- Refunds
- Once we receive the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable, and you are responsible for the return shipping costs, unless the return is due to our error.
- Exchanges
- We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order for the desired product.
- Non-Returnable Items
- Certain products, such as open electronics or personalized items, may not be eligible for return or refund. Please check the product details before purchasing.
- Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will arrange a return or replacement at no additional cost.
- Cancellation
- Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible.
Thank you for shopping with us!